Discussion topic: Brand new samsung flip 6 repair
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‎28 Nov 2024 01:07 PM
I got a brand new Samsung Flip 6 phone from Sky in August 2024. At the beginning of October, the internal touchscreen stopped working out of the blue. The phone has never been dropped and has never had any liquid damage.
I contacted Sky for the warranty, and I was asked to send the phone to Ingram Micro in Norwich. it's been almost a month and no contact from anyone yet, i'm left paying for a phone i do not have access to, a contract i cannot use. and no matter who i contact at Sky i get ignored or told they will raise a ticket.
Now I'm going on holiday in nine days, and I have the feeling I won't have a phone by then.
what can i do?
thank you
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‎28 Nov 2024 01:10 PM
Posted by a Superuser, not a Sky employee. Find out moreIf there is a fault then it will need to be sent off either via Samsung or Sky so this is the process:
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
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