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Discussion topic: Brand new samsung flip 6 repair

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This message was authored by Joanne79 This message was authored by: Joanne79

Brand new samsung flip 6 repair

I got a brand new Samsung Flip 6 phone from Sky in August 2024. At the beginning of October, the internal touchscreen stopped working out of the blue. The phone has never been dropped and has never had any liquid damage.

I contacted Sky for the warranty, and I was asked to send the phone to Ingram Micro in Norwich. it's been almost a month and no contact from anyone yet, i'm left paying for a phone i do not have access to, a contract i cannot use. and no matter who i contact at Sky i get ignored or told they will raise a ticket.
Now I'm going on holiday in nine days, and I have the feeling I won't have a phone by then.

what can i do?

thank you

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Brand new samsung flip 6 repair

Posted by a Superuser, not a Sky employee. Find out more

@Joanne79 

If there is a fault then it will need to be sent off either via Samsung or Sky so this is the process:

 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

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