Blocked incoming calls and text but have medical calls to answer

[LukeJL]

Hello I am overdue on a bill and have a payment plan in place however u have stopped me being able to recieve texts and calls. I have bad mental health problems and I need to be able to recieve text and calls because my doctor and mental health workers contact me. I am worried as I have to be able to keep contact with my support people and now worry as I can no longer have any contact please help. I have no home phone and live alone this is really making my health suffer

[caesarome]

Have you tried calling Sky n the free 150 number to see if you can get through to them about this as you are not talking to Sky via here.

[LukeJL]

Hi thank u for replying, they have banned me from calling any number literally even when I call 150 it says not registered on network. I hoped they would have a live chat being such a Hugh company but nope it's just the virtual rubbish. I can't contact them at all to discuss this it's really bad for me as I am in regular contact with mental health doctors and my normal doctor to get my medication. This is my only option as I have noone around me to even use  a phone to call sky

[Daniel0210]

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@LukeJL wrote:
Hello I am overdue on a bill and have a payment plan in place however u have stopped me being able to recieve texts and calls. 

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@LukeJL 
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Restrictions are applied automatically so agents can’t override this process.

Sky normally don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

[LukeJL]

• I basically had a breakup  just before Xmas and it left me alone with limited funds to house myself and ended up in debt with the phone however they blocked me from calling out and that was fine I could still receive calls and texts. I had a letter from a debt collector on behalf of sky and I set up a payment plan with them and have been paying. My debt is 120. But suddenly they have stopped me receiving calls and texts and because I can't recieve a text I can't access alot of important apps and stuff as they send one time pass codes to my number. I also can't pay my credit card because they require a pass code to he sent to my phone to log into the app or website to pay. Thank u for explaining this is not a sky help site I thought they may read it and reply with a contact email address or somthing. 

[Daniel0210]

@LukeJL 

Sky won't respond to you on here and they don't use email for general communication. Now your debt has been passed to a debt recovery company we've been told that all Sky could do is tell you what you owe and the contact details for the company dealing with it. 

I think all you can do is deal directly with that company. Sky are quite within their rights to prevent mobile useage totally.

[daveNOS]

@LukeJL If you are paying a debt collection agency then it's highly likely that your sim and account has been cancelled, that would explain why you are unable to receive calls and it's saying not registered on the network.

If that is the case then speaking to Sky wouldn't help as I don't believe they would be able to reactivate your number as it will probably have been put back in to the pool for reissue to a new customer. 

[LukeJL]

Oh damn. Thanks for the reply very upsetting as had this number for many years I actually brought it over from another company years ago and all my bank and stuff linked. Alot of apps want u to confirm with a text to ur old number to add a new number. Oh well I guess I will order a sim from somwhere eles. Thanks everyone who took time to reply

[Daniel0210]

@LukeJL 

How long have you been behind on payments? It’s worth noting that if you’re in arrears for 56+ days Sky can fully terminate your subscription.

[sandra3728]

Hello there just a thought if you could buy a cheap sim card from another mobile network provider there are some good cheap deals going around then you could ring Sky on a 0800 number and explain your situation I  could be wrong here if so I'm sorry. It's worth a try.😉

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[LukeJL]

Haha great minds think alike I litrally ordered a new one about 30 mins ago thinking the same, if they can't help atleast i will have a contact number in the meantime. Thank u 

[Daniel0210]

@sandra3728 

Sky don't use 0800 numbers for general contact. They are 0333 numbers in the UK. 

[LukeJL]

Yes it's been over them days I assumed they would block out going calls while I was clearing the debt and thought it would be fine as i was making payments. Oh well just ordered a new sim so see if I can contact them once it arrives within 2days. Thanks for all help

[sandra3728]

Daniel 033 numbers are local rate maybe Luke could ring them and explain to CS  & they will ring him back if his health is at stake. Sky they're very amiable if you need help! I've had No Sky signal for 4 days now & the Mast is o2's Sky use their Masts down here. 

[sandra3728]

• Do hope it works out for you Luke.