Billing issue

[Nicoll2]

Last month in December I went on my sky app to check if my bill has come out & it said my payment was received which I took a screenshot of for proof and now my account has been restricted and I can't call anyone. I'd like someone to help me sort this situation out as it's now affecting me & im sick of dealing with issues like this with sky. 

[Daniel0210]

@Nicoll2 

If your services have now been restricted (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what Sky say you owe in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.

After that you'll be able to talk to Sky and any overpayment/error will be sorted.