Bill

[Cat102]

Good Morning I am having trouble with my bank , my bill is due this Tuesday 12th September. Is there anyway of deferring the payment untill Thursday 14th September?

[GD1]

@Cat102  I'm afraid sky don't defer payments, however if Sky are inable to collect payment ion the due date they will try again 10 days later.

[Daniel0210]

@Cat102 
What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

This is an automated process and we’ve been told Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass