Discussion topic: Bill not what expected after phone upgrade
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 20 May 2025 04:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Bill not what expected after phone upgrade
Hi have recently upgraded from iPhone 14 to iPhone 16 plus. Have received my May bill and still being charged for old iPhone 14 when I have had confirmation that my returned iPhone 14 has settled the outstanding value of the iPhone 14? Please can you adjust bill so only paying for iPhone 16 plus? Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 20 May 2025 05:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Bill not what expected after phone upgrade
@Stuart146
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.
Do future bills reflect the amount you woukd be expecting?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 20 May 2025 05:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Bill not what expected after phone upgrade
Bling in your iPhone 14 will continue until it has been inspected by the company that handles the returns for Sky. You will not lose out as any overpayment will be credited back in a future bill.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page