Discussion topic: Bill is incorrect

This message was authored by: Jule.anne77 · ‎01 Jun 2024

Please can my bill be sorted out. I had a call regarding a phone upgrade I was paying £10 a month for my data which I do not need as I have a lot in my piggy bank but I was told I had to keep a data plan so the lady changed me to one that she said was also £10 a month but I could have it for £5 per month and she even said about making sure she keyed t correctly to get me the discount, this was a few days ago and my bill is still incorrect and showing future payments of £10 for data. I would appreciate a response please

This message was authored by: SKY1992bf · ‎01 Jun 2024

@Jule.anne77 you won't get a response via here as we're primarily a customer helps customer forum not sky support

you need to chase directly with sky by calling them again

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This message was authored by: PandJ2020 · ‎01 Jun 2024

You can change the data plan yourself - either on the app or website. An increased plan is immediate or a reduced one is at next billing cycle.

sky are correct that you can only use your piggybank with an active dataplan

I am just another Sky customer and my views are my own

Discussion topic: Bill is incorrect

Bill is incorrect

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