Being asked to link SKY ID with Mobile

[Sarah306]

I keep being asked to link SKY ID with Mobile - so I can activate SIM. I enter correct details - but tells me it is already linked, but then throws me back to general mobile landing page to start process over again. So frustrating.  Cannot activate SIM. Shouldn't be this difficult!

[caesarome]

If it is already linked then make sure you are signed in with your main primary Sky ID.

[Sarah306]

Yes I am signed in with my main SKY ID - I only have one!

[caesarome]

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@Sarah306 wrote:

but tells me it is already linked, but then throws me back to general mobile landing page to start process over again. So frustrating.

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@Sarah306 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sarah306 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Barryjohn]

Good morning,

I was wondering if you were given a solution for this problem? I am having the exactly the same problem.

Many thanks

Barry

[caesarome]

@Barryjohn 

Are you seeing the already linked message ?