Discussion topic: Been trying to sort out Daughter's mobile for the past month after her father passed away

This message was authored by: Michelle+ca · ‎18 Jul 2022

How can u change payment details when the account holder has passed away. No ID or account details on hand. So ive Phoned sky and gone into shop (told me I can't do it its my 15yr daughter as its her phone and they done do bereavement. Really annoyed and with no joy now.

This message was authored by: Daniel0210 · ‎18 Jul 2022

@Michelle+ca

Sorry for your loss. Although predominantly for Sky TV or Broadband accounts have a look at this link.

https://www.sky.com/help/articles/deceased-sky-account-holder

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎18 Jul 2022

Sorry for your loss.

Although it is showing as not available at present you could try the messaging service here to see f they can help:

https://www.sky.com/help/articles/deceased-sky-account-holder

If this doesn't help was she not on your account for the phone ?

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Discussion topic: Been trying to sort out Daughter's mobile for the past month after her father passed away

Been trying to sort out Daughter's mobile for the past month after her father passed away

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Re: Been trying to sort out Daughter's mobile for the past month after her father passed away

Re: Been trying to sort out Daughter's mobile for the past month after her father passed away

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