Bad customer service Representative

[Zubby1]

• I spoke with an advisor regarding my order on 29 September.

• The advisor explicitly promised that the phone would be delivered within three working days.

• The advisor falsely claimed to have spoken with their manager to confirm this expedited delivery. Crucially, they failed to add any notes to my account to reflect this promise.

2. Delivery Confirmation and Broken Promise:

• A few hours after the call, I received a notification (message/email) confirming the new delivery date as 1st November 2025. This date directly contradicts the three-working-day promise I was just given, confirming the advisor's statement was false.

3. Wasted Time and Deliberate Misdirection:

• I called Sky again to query this discrepancy. I was on the phone for over an hour with a second advisor.

• This advisor wasted my time by stating there were no notes regarding the three-day delivery promise, implying the first advisor had lied.

• The second advisor then stated they would raise a complaint and transfer the call to their manager. Instead, they deliberately transferred my call to the Broadband Technical Department, resulting in a complete waste of my time and a failure to address the matter.

[PandJ2020]

Ok, do you have a question for your fellow customers?

[Daniel0210]

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@Zubby1 wrote:

• The second advisor then stated they would raise a complaint and transfer the call to their manager. Instead, they deliberately transferred my call to the Broadband Technical Department, resulting in a complete waste of my time and a failure to address the matter.

How do you know it was deliberate?

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[Zubby1]

Bcz I have been on the phone. Both them never entered the notes on the system. So you tell me how this cannot be a deliberate? 

[Daniel0210]

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@Daniel0210 wrote:

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@Zubby1 wrote:

• The second advisor then stated they would raise a complaint and transfer the call to their manager. Instead, they deliberately transferred my call to the Broadband Technical Department, resulting in a complete waste of my time and a failure to address the matter.

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@Zubby1 

There is no evidence the agent deliberately transferred your call to the wrong department. 

Incidently you aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

[Zubby1]

How would you resolve this situation? Let me hear your opinion. Thanks 

[PandJ2020]

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@Zubby1 wrote:

How would you resolve this situation? Let me hear your opinion. Thanks 

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Resolve what?  Delivery of the phone?

[Daniel0210]

@Zubby1 

So the basis of your post is your phone wasn't delivered at the time you were told? 

That's hardly grounds for complaining in my opinion (which you asked for). You need to wait it out. 

As we’re customers here we have no insight into current stock levels or any delivery timescales.