Sky Mobile
4

Discussion topic: Back from USA Sim not working. Tried everything

Reply
Answered - Go to Answer
Jaycat62
What's this?
This message was authored by Jaycat62 This message was authored by: Jaycat62

Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:25 PM

Live chat is not available, I can't call for help. It is the dim thats not working! No sky shop where I am. How on earth am I supposed to sort it out with only a virtual assistant?
Report post
Post 1 of 5
516 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:27 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you made sure your device is set to Home and not Abroad:

 

Apple:
Settings > Mobile Data > SIM Applications > Change to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Report post
Post 2 of 5
513 Views
Reply

Did this answer not help you?

Reply

All Replies

caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:27 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you made sure your device is set to Home and not Abroad:

 

Apple:
Settings > Mobile Data > SIM Applications > Change to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 5
514 Views
Reply

Did this answer not help you?

Jaycat62
What's this?
Topic Author
This message was authored by Jaycat62 This message was authored by: Jaycat62

Re: Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:30 PM

HI there

 

Is that on my phone or sky page please? 

 

Report post
Post 3 of 5
509 Views
Reply
0 Likes
Jaycat62
What's this?
Topic Author
This message was authored by Jaycat62 This message was authored by: Jaycat62

Re: Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:37 PM

Looked on sim toolkit on phone nothing there about ' home' though.
Report post
Post 4 of 5
503 Views
Reply
0 Likes
Jaycat62
What's this?
Topic Author
This message was authored by Jaycat62 This message was authored by: Jaycat62

Re: Back from USA Sim not working. Tried everything

‎11 Oct 2023 05:48 PM

OMG  perfect! I've spent 2 days on the virtual assistant and it DID NOT at any point say that! Thank you so much! Now I think im going to change my provider, as sky was impossible to reach. 

 

Thank you!

Report post
Post 5 of 5
498 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion