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Discussion topic: Asking me to send my old device back

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Avatar for EmilyM25
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This message was authored by: EmilyM25

Message posted on ‎07 Jun 2025 10:06 AM

Asking me to send my old device back

I am just wondering why I have had an email asking me to send my old device back after receiving my upgrade but I had fully paid off my old device 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Jun 2025 10:10 AM

Re: Asking me to send my old device back

Posted by a Superuser, not a Sky employee. Find out more

@EmilyM25 

Give Sky a call on 150 about this as they will need to look  into this for you.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎07 Jun 2025 10:22 AM

Re: Asking me to send my old device back

Posted by a Superuser, not a Sky employee. Find out more

If you performed an 'upgrade' (i.e. swap) then they will expect the old phone back to value/credit.

 

If you don't want to return it then contact Sky as above.

I am just another Sky customer and my views are my own even if you don't like the answers
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