25 Jan 2022 05:11 PMPosted by a Superuser, not a Sky employee. Find out more
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25 Jan 2022 06:34 PM
I really wish I had read this thread before signing up to sky mobile. My new phone arrived last week, had emails to say my number had been ported and can't receive calls or texts.
I've contacted them several times, they supposedly have sent out two replacement sims and both have conveniently not arrived. I've been without a working phone for a week now. I can't do my online food shopping or access any of my work apps because they need to verify via text message. Sky just keep telling me they will send out another sim and it will arrive the next day.
25 Jan 2022 07:00 PM
I've kept screenshots of my messages with them as back up , I have the same issue can't recive calls or texts .... highly annoying I've ordered another sim let's see if it shows up if it does I'll be keeping the number thats on that one
25 Jan 2022 07:29 PM
trybtgus, I spent a frustrating week trying everything everyone suggested and this eventually worked.
I have now sorted this issue by turning off iMessage, turning off sms message, shutting the phone down and restarting and turning them both back on
you then need to go to messages and see if your old number appears.
31 Jan 2022 01:06 PM
Does anyone have a solution for this with Android phones? I've had confirmation that my number has successfully moved however when i send message over WiFi/Internet, it sends on the Sky number i was initially given. I've tried resetting my phone since my old number was sent across, i've also looked all through my settings to check the number stored in there and i can't see anything that relates.
31 Jan 2022 01:15 PMPosted by a Superuser, not a Sky employee. Find out more
Have you looked in your phone's settings to make sure the number is correct and also checked that whatever app you are using to send these messages is also displaying the correct number ?
31 Jan 2022 02:08 PM
Yes, i've tried updating the number and it looks like it's the SMSC number which is incorrect, but there's no option to update it on my end (as it's greyed out). I've been in touch with Samsung to find a work around this and after exhausting all options i've been told to go back to Sky to get this sorted as it looks like the issue is from that side.
03 Feb 2022 08:31 AMPosted by a Sky employee
Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
10 Feb 2022 09:04 PM
hey so i just transferred my sim to sky mobile from o2 and I've kept the same number and i have received the necessary text messages and emails to confirm the porting however i still am not able to receive calls from other people but i can make them could you help me please.
10 Feb 2022 09:59 PMPosted by a Superuser, not a Sky employee. Find out more
As you are posted here I presume you have n iphone, if so have you do what is in the first post and checked that your phone itself is now showing the correct number and not the one that came with the Sky sim ?
17 Feb 2022 10:16 AM
Ported over from vodaphone 2 daus ago, had a message last night saying it was complete, however phone still not working properly.
Wont let me save the new phone nr in settings, my phone nr
17 Feb 2022 11:25 AM
I have escalated your post to Sky, please keep and eye out for a blue chat bubble that will appear when an adviser invites you for a chat 🙂
19 Feb 2022 12:05 PMPosted by a Sky employee
Update – We are still looking to help you @colza99. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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