Apple iPhone User? Ported a Number to Sky?

[kerrance76]

Not read the full thread but resetting nextwork settings should update the number and fix any imessage and facetime issues.

It will mean you need to reconnect to any wifi networks you use

[Lacpas121]

Hi Lisa i SEE there like you're experts 

hmm okey, can you help me with this?

this is the biggest problem because i tried to send a message for sky because it's much easier because i use google translate to write and i can't get in touch with them because they give me a phone number to call but i can't do it to speak english well , someone stolen my phone at work 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We have not received further response to the  chat after 48 hours. We are closing it now. If you still need help please get back  to us, so we can re-escalate this for you. Thank you.

[RachelSm]

I'm having the same problem with imessage / face time / texts not being received since switching to ...

[Barbelina]

I am new to sky mobile. I have been waiting 12 days for my number to port over from Vodafone. Nobody from sky has resolved this. They gave me a temporary number which does not work. Each day they tell me it will be done in 24 hours, it never is. Not sure what to do next. Any ideas?

[AbsTW]

Evening, 

I am in the same boat and hoping for assistance from Sky Community.

I changed my phone over about a week ago now, my number transferred via the PAC method. Imessage, Facetime and my number in 'Phone' are all showing as the new number and not the one transferred across. I have attempted the on/off methods and resets etc. But nothing has worked as of yet. 

Can anyone help?

[AbsTW]

@kerrance76 was right in what they said - I have reset NETWORK SETTINGS and logged back into wifi, reboot my phone and it's finally sorted. 

Thanks. 

🙂

[caesarome]

@AbsTW 

If this is an iphone go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone.

[kerrance76]

Despite what many people are saying it is my understanding that the number comes from the sim card and that you cannot update it. The number changes straight back after changing it but this method appears to work as you are rebooting the phone and it is that which is causing the number to be updated, not changing the number in settings.

There are certain elements in the iphone that attach to the number (imessage, facetime etc), caching it and stopping it from updating correctly. If these were disabled before porting a number it would probably work every time but its not something that can be easily tried.

Resetting the network settings resets these cached numbers and allows it to be read correctly from the sim card

[RachelSm]

@kerrance76 How do you reboot please? Mine is still not working properly and Sky are not responding to me.

[caesarome]

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@kerrance76 wrote:

Despite what many people are saying it is my understanding that the number comes from the sim card and that you cannot update it.

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You can update the number in the phone settings although sometimes it can take a few attempts for it to stick.

@RachelSm wrote:

@kerrance76 How do you reboot please?

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Turn it off, turn it on.

[Halvin]

I was told my O2 number would be transferred to Sky today, but it has gone past the 5pm cut off. i have had no text to confirm this has been done. My O2 sim no longer works, so I am not receiving any calls or texts to my old number which I want to keep. WhatsApp is however working on my new phone using my old nuber. I have swtiched teh phone off and on again numerous times, and have tried updating the number in settings but it just reverts back to teh sky mobile sim. 

Any suggestions would be very welcome. 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you Halvin. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂