Apple iPhone User? Ported a Number to Sky?

[Blitzace87]

Hi folks,

Same issue here with iMessage not activating.

The porting was a bit rough, couldn't get regular calls or messages through at first, then SOME would come through but not at all.

When text messages for Two Factor Authentication services could come through (approx 72 hours after the porting began) I thought things would improve as all calls and messages (and some sent during the porting phase) were being recieved. 

Sadly, no luck. At best, I can get imessage on my AppleID, but not my phone number.

Since then I've tried every method out there, most of which are detailed on this video a Sky engineer kindly sent me: https://www.youtube.com/watch?v=VdaC1-Hewxs.

Others included doing most of these with the added step of taking the sim card out etc. Even tried erasing the phone and starting as new but no luck with that either. 

They mentioned this is often a struggle coming across to Sky Mobile for iPhone users and the fixes on that video USUALLY do the trick.

With none of those have working for me I've even following the whole process through on my old iPhone 12 and still no luck. 

I've been told by the Sky technical team, that porting has all gone through fine but as my imessage problem now appears to persist across devices (including on my Macbook Pro) there is something else at play here.

Currently waiting on a replacement sim as to me, if it's across all my devices, it doesn't seem like the new phone is the issue. 

Will report back if the new sim fixes the problem (fingers crossed!)

[Blitzace87]

THE NEW SIM FIXED IT - INSTANTLY.

Literally activated the sim, popped it in and imessage + facetime activated straight away.

For anyone else running into this problem, I'd suggest waiting until your number finishes porting (and you get your email from Sky saying it's done) and if it's not activating after the steps in the video in my last post, a new sim card seems to fix it. 

Have to say the Sky team were great in getting that out to me, ordered it at 4pm yesterday and it arrived by lunchtime. Amazing.

Good luck to anyone else in this pickle!

[jojames259]

I'm the same and getting very frustrated with SKY, imessage and facetime will not work with my ported number, sky useless so far

[RachelSm]

@jojames259  Same. No help from Sky's complaints team. I initially raised this as an issue on 3 October and I've had a new sim. Really poor.

[jojames259]

@kerrance76  I have done everything  SKY have asked me to do including. resetting network setting and still imessage and facetime will not activate with the phone number

[jojames259]

@RachelSm  I assume the new SIM didn't fix it either, I was sent a replacement SIM and this did not fix the issue either.Oddly enough on my sky account it says waiting for SIM activation even though it has already been activated, there is something wrong somewhere, so frustrating as I have never had this issue with any other provider

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

 

[RachelSm]

@jojames259  Hi, no, the new SIM card didn't do anything. I even tried the new sky SIM card in my old phone and I still had the same problem. 

so frustrating that Sky are doing nothing to help.

[RachelSm]

@jojames259 no, the new SIM card didn't work either. So frustrating that Sky are doing nothing to help.

[Matthew1991]

This doesn't work on my phone. It won't save my old number 

[caesarome]

It can take a few times to make it stick so try it a few more times if you number has ported over and Sky has told you it has.

[jojames259]

@RachelSm  @caesarome 

Well finally I have a working phone, well now I have 2 phones! SKY decided the issue was with the device and not the sky setup so they have sent me a new replacement iphone and a new replacement SIM, the 3rd Sim they have sent me. I activated the SIM and then before opening the new iphone, thought i would just test on the device that was being replaced, straight away it worked on that iphone so the issue was not with the device but somewhere with SKY and SKY SIM all along. Very frustrating but at least it is working now

[28FB]

I tried the suggestion and changed the number to the one I'm keeping, but it didn't resolve the issue.  please advise what I can do as this is causing me many difficulties.

[delta2]

I replaced two old iPhones from a different provider with two new iPhones from Sky, keeping the original numbers. 
I got PAC numbers and followed all the instructions, activated the new sims and after a couple of days the old provider service stopped and the following day one of the new phones switched over to Sky with the original number. I didn't have to do anything for that phone.

The second phone still has the temporary number and despite trying everything that's been suggested in these q&a's I cannot get rid of the temporary number. I can change it, but it will not save, always reverting back to the temporary number.

I would be grateful af any suggestions.

[Lisa-P1987]

Have you had the confirmation of the number port being completed, for the second phone?