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Discussion topic: Apple iPhone User? Ported a Number to Sky?

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This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

I have alerted Sky again for you @Kate1708 so same as before and look out for the blue chat bubble.

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

So have I @Kate1708  and @caesarome  🤣





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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Sky employee

Thank you for escalating this. We have now sent an invite to chat 🙂

This message was authored by Kate1708 This message was authored by: Kate1708

Re: Apple iPhone User? Ported a Number to Sky?

I posted two messages on the live chat last night but nobody seems to be responding. 

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

You need to give it time @Kate1708 as the escalation team at Sky only work certain hours so they should get back to you today sometime.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Sky employee

Update – Thanks for chatting to us Kate1708 . We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by gbtownsend This message was authored by: gbtownsend

Re: Apple iPhone User? Ported a Number to Sky?

I have exactly the same issue, the ported number completed today i got the emails etc. I went into My Number tried to type in the number, it didn't save. I turned phone off and removed SIM put SIM back in and tried again, no luck. Can I request someone from sky contacts me asap

 

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

You say you went to add in your number so was the one that was shown there the temporary one that came with the sim or was there just nothing there ?

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This message was authored by gbtownsend This message was authored by: gbtownsend

Re: Apple iPhone User? Ported a Number to Sky?

ignore please this is fixed, not sure how

 

This message was authored by Natalie8819 This message was authored by: Natalie8819

Re: Apple iPhone User? Ported a Number to Sky?

Hi I've done all Thts been stated to sort my daughters number transfer but every time I restart the phone it goes back to the new number not the one I'm transferring 

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

If you have to change the number is there a save option ?

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This message was authored by Natalie8819 This message was authored by: Natalie8819

Re: Apple iPhone User? Ported a Number to Sky?

I press save thn leave that page and it changes bk to the new number 

This message was authored by Natalie8819 This message was authored by: Natalie8819

Re: Apple iPhone User? Ported a Number to Sky?

I press save thn leave that page and it changes bk to the new number 

ive changed the I message to Apple ID but still showing this new number 

This message was authored by Dannielle91 This message was authored by: Dannielle91

Re: Apple iPhone User? Ported a Number to Sky?

I have tried this and it still isn't working, I transferred from o2 and received emails to say the transfer was complete however the sky number that I don't want still shows on this phone! Help!

This message was authored by caesarome This message was authored by: caesarome

Re: Apple iPhone User? Ported a Number to Sky?

Posted by a Superuser, not a Sky employee. Find out more

Are you able to change it, if so what happens after you do this and then reboot the phone ?

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