Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

[Emmanie]

Please please remember how frustrated and upset we are, that the people that take the calls are human and just trying to do good job and didn't ask for sky to throw them under the bus and have to face upset customers. Be kind when sharing your feelings as it's not the call handlers at fault and they will do whatever they can to help hopefully. 

[CCapelo]

@jrippon779 exact same time/day and model as mine . Fingers crossed I get an update today ..

[InsideOutCow]

Seems Sky have started sending out updates on Sky accounts in the 'Messages' section with expected by delivery dates. 

Iphone 17 Pro Max Cosmic Orange 256gb - Ordered 13/09/25 - Delivery expected by 04/10/25. 

Does beg the question why anyone point in pre-ordering?

There is 4 people in the office all ordered the same and have the same message, 2 of those are long standing Sky customers so it seems like it's likely a supply issue. 

[SarahBW1]

I'm being told mya sky employee that it has a wait time of 4-8 weeks after being told by two other people yesterday it will be delivered on the 26th. I did it on preorder day at around 3pm.

And also they haven't received the stock from Apple? I wonder if any other phone provider is having the same issue

I ordered the Pro max cosmic orange 256GB

[jrippon779]

@Dfountain22 did you receive DPD tracking info beforehand or did it just arrive?

[tinaaa123]

If they were more transparent about supply issues people wouldn't be as agitated I'm sure

[Wurst1]

I agree, but it works both ways with call takers.

They're getting paid, we've ordered a very expensive device which had a specific date provided when ordering.

Understandably people are going to be very frustrated. Lots of people booked half a day or a day off work. Lots told one thing and then told another.

I hate it when call takers don't seem to care or offer a token apology and don't seem to understand customers frustration - there should be bill credits issued or some other goodwill gesture offered at the very least and explanations for delays.

Sky are very poor at communication - they're happy to leave vague tracking information on the online tracker when customers want to know more when things don't happen.

Yes ofcourse call takers are people, but they're in customer service and being paid - it's their job to deal with frustrated customers occasionally. We're human too.

[SarahBW1]

I will say I'd rather receive it on the 4th as I've checked Apple and its not delivering until the 13th to the 20th

[George1244]

My sim order has changed to activated 

It said coming soon earlier 

The phone still says coming soon 

[InsideOutCow]

Lots are showing simlair messages, it seems the only place you can actually get one today is anywhere you can buy it and pay up front the whole device. 

I am personally swtiching from o2 and they are showing delays of 3 weeks. 

[Tomtom2]

Other providers are now listing restock of pro max. three are saying 8th of October, EE saying expect dispatch in 28 days - I think the popularity of the device has exceeded expectations- what I'm surprised about with sky is they didn't seem to anticipate any issues fulfilling the pre orders they took - surely they knew how much stock they would have ready to go for delivery in the 19th. 

[J_Milton]

I live in Ireland and placed an order with Sky Ireland.

On September 12th at 2 PM, I ordered an iPhone 17 Pro Max Cosmic Orange 256 GB over the phone because the website was constantly giving errors. The operator took a very long time to process the order but assured me that the phone was in stock and would be delivered before Friday. Fine.

Wednesday came—complete silence. I called Sky, and every operator gave me a different story about what’s happening with my order. By now, I’ve heard at least 11 different versions of when my phone will actually arrive.

I called again today, and now they’re saying it will only be delivered next week. Honestly, it’s really disappointing. Last year, when I ordered with Vodafone, I got my phone on the very first day of launch without any issues.

And by the way, regarding the message “Order received / DPD awaiting parcel”—that doesn’t necessarily mean the order is being prepared for dispatch. I ordered new headphones from another store, and the same status was showing from the moment I placed the order, even though the store only handed over the parcel to DPD today.

[gems+151]

It's the same every year always has been and I'd hazard a guess sky I more popular due to being able to get it sim free where as most other providers make you take out another sim 

I don't know why anyone would expect it to be any different on release day even Apple stores themselves sell out near instantly 

[Becky144]

I've now had a message saying by 4th October 256 cosmic orange pro max, they're a complete joke at this point, earlier they said 26th September 

[Centrium777]

Yup exactly the same for me, sold on the website it would be ON 19th September, purchased and now being told 4th October.

Assuming they deliver it on then, I think this is better than previous years but still complete joke.