Seems to be a lot of "happy-go-lucky-you'll-get-your-phone-when-it's-available" type of folks on here 🙂
What most people, and myself, take issue with is the advertising of a pre-order of a product for delivery from 19th September, when Sky knew full well at a certain point they would be unable to fulfill this.
First come first served is the absolute correct policy; and it beggars belief if there are instances of this not being followed.
Moreover, in an ideal (and honest!) world, when Sky then allocated out the stock quotas they had, they then should have put a real time update on their landing page to say so.
That way, anybody subsequently signing up (going through all the commitments of a credit check etc) does so with their eyes open. There would be far less unhappy people on here if they were given that information to allow them to make an informed purchasing choice before proceeding.
The ongoing communication with Sky is abysmal as well. I placed my order on 17th September. I then contacted them on 18th September checking if everything was ok, to be told "your order will be updated first thing on 19th September with a delivery slot". At the point of being told that, unbeknownst to me there was a message lurking in my Sky User Inbox (no notification of it in my email), saying that they expect to deliver my device on 26th September. Judging by the messages on here, I'm not convinced that will happen either, but I'm resigned to waiting due to the stain on my credit report and the problems trying to get that removed if I decided to cancel and take my chances elsewhere.
One other point of note is the selling price. I ordered the iPhone 17 which retails at £799 as far as I can see. What I signed up to is 36 monthly payments of £25 at 0% interest, totalling £900. In hindsight, that seems to be a ~13% mark up in the price...!
