All these people saying "calm down it's just a phone" etc, are underestimating the inconvenience and hassle Sky have created.. Phones are important to people - everyone has one, we use them daily for lots of important things, that's the reality of life these days. Yes it's a "first world problem", but we're in the first world.
Yes this happens every year, but lots of people aren't aware of that and by now Sky should have learned their lessons from previous launches (spoiler: they haven't)....
- People having to book half a day, or even a whole day off work when they've been told a delivery date (as DPD have to deliver directly to the customer and not leave it anywhere due to value), only for the delivery to be delayed with little or no notice.
- Sky's customer service agents overseas being completely frustrating to deal with - overexplaining things, giving false information and telling you what you want to hear just to get you off the phone, or diverting your call back into the queue where you end of speaking to someone brand new and having to explain the issue for the 41st time
- Being given the run around by Sky on the phone trying to cancel an order, being told Sky's systems don't allow them to cancel a pre-order despite it not having been dispatched and being advised they have to wait for the delivery and refuse delivery. I was on the phone for over two hours trying to cancel an order, being put on hold for two-thirds of that.
- Customers ordering phones and being given very specific delivery dates ("For delivery on 19th September") only to receive a message on the day telling them it's delayed for two weeks or more
- Customers ordering within minutes of pre-orders opening, having their orders confirmed, then delayed, and people ordering after them getting deliveries before them
- Despite all of the inconveniences above, with people sometimes spending hours trying to get answers, you're lucky to get an apology let alone any sort of goodwill gesture (E.g. a bill credit) for the huge amounts of hassle caused
- Sky customer service obviously being fully aware of this thread and other complaints elsewhere and not saying a single thing about it publicly.
All these little things add up. The worst part as I said is Sky just not learning from their mistakes year after year. I reluctantly stay with Sky purely because of they way you can pay for devices without them being attached to an airtime contract, but if that wasn't they case I'd have left years ago.
Sky Q 2TB + Sky FTTP
