Hey everyone,
I just wanted to share a frustrating situation I’ve been dealing with regarding an iPhone 17 Pro Max order with Sky Ireland.
On 14 September 2025, I placed an order for two iPhone 17 Pro Max devices (Orange and Silver). I paid an amount upfront for each phone, and received an official confirmation email from Sky saying:
“Great news – soon you'll be up and running with Sky Mobile. We've arranged to deliver your Sky Mobile products...”
The delivery date was 3 October when order has been made,but I never received any updates or tracking information.
After several calls to Sky over the past weeks (call centers in India, and the agents are clearly unprepared, giving confusing or inconsistent information, on top of that, it’s extremely hard to understand them due to poor line quality and strong accents, which just adds to the frustration when you’re trying to solve a problem), then yesterday when checking the Sky app to see if there are any update, I saw that there's two orders (correctly) but just one of them with the iphone (silver), the another one just desappeared and the e-sim was the just thing they're showing me (it happened around 3 days ago, but I just tought it was some error as normal they have). Then I call again to understand what's going on and I was told that one of my orders (the Orange iPhone) had been "cancelled down through the system” because it was stuck and showing no stock available." 😡
he most deplorable part of this whole situation was what happened during my last call with Sky.
The agent told me that my previous order had been cancelled, but that if I placed a new order, I would receive the phone within 10 days.
I asked her very clearly:
“If I place a new order for the **exact same phone – iPhone 17 Pro Max Orange 256GB – will I actually receive it within 10 days?”
She confidently said “Yes”, so I agreed to go ahead with the new order.
Then she put me on hold for a few minutes, came back, and said:
“Sir, unfortunately, we won’t be able to place the order because the phone is out of stock.”
It was absolutely absurd, the level of misinformation and lack of coordination within Sky’s customer service is unbelievable.
At that point, I was honestly speechless, because if I said what I was thinking, it would have probably come out as rude or aggressive.
So I just ended the call in silence. I know it wasn’t the agent’s fault personally, but the lack of proper training and preparation just makes the whole experience even worse.
Here’s the frustrating part (or the most one):
I never received any email or notice about this cancellation (they said that it was a system error the reason I've no communication promptly, and I still waiting for the cancellation);
Sky cancelled it automatically, without even asking if I wanted to wait;
The other order (the Silver one) is still active, but also on back order with no delivery date.
Finally, without giving me any options, they solved by themselves tolding me that will give a refund in 14 days of the amount paid for the 17PM Orange.
Honestly, I’m disappointed with how Sky handled this, no communication, no clear timeline, and no accountability.
Has anyone else experienced something similar with Sky Mobile pre-orders or back orders recently?
Any advice on how to push them for an actual resolution ? Like, if u had to wait a bit more, that's fine. They just cancelled my order after confirm and that's it!
Thanks in advance
