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This discussion topic has been answered Discussion topic: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

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This message was authored by: NeilgWhite

Re: iPhone 17

I'm in the same boat. My order doesn't even appear in " my orders"

This message was authored by: xxLuckyGeminixx

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered the Iphone 17 Pro Max Cosmic Orange 256GB on the 15th, rang again today to ask for any updates on expected delivery as I was told they would prioritise my delivery for this week, to then them knocking £10 off of my bill, and recieving a message saying; Hi. We expect your iPhone 17 Pro Max to be delivered by 11th October. We'll email you a day before it's delivered. Thanks for your patience.

 

They said it's in order of first come first serve, which isn't true I helped my friend order her phone after release date, same phone and gb as me, and she's already recieved hers! 

 

I suppose it's not much longer too wait at least.

This message was authored by: GTuto

When they deliver th iPhone 17 pro max pre order 13/08/25

I pre order an IPhone 17 pro max last 12/08/25 paid the deposit of €88 . When do I get the new phone ? 

This message was authored by: Daniel0210

Re: iPhone 17

Posted by a Superuser, not a Sky employee. Find out more

@Jxsh @NeilgWhite 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Daniel0210

Re: When they deliver th iPhone 17 pro max pre order 13/08/25

Posted by a Superuser, not a Sky employee. Find out more

@GTuto 
As we’re customers we have no insight into current stock levels or any delivery timescales. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: GTuto

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

@Daniel0210  Thanks for that . So far I don't have any cancellation the current status mark on my account " In Progress" Coming soon - only  hopefully something will come up 🙏🙏 

This message was authored by: NeilgWhite

Re: When they deliver th iPhone 17 pro max pre order 13/08/25

There's nothing in 'my orders' so leave you frustrated based on not knowing whether the order is being processed. I can cope with delays, it's reassurance that my order will be dispatched eventually that I'm looking for. 

This message was authored by: mattandkris

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

There is going to be alot of dissapointed customers today believing they are getting the devices today. 

 

I was told yesterday that the stock will be updates today and to expect delivery around 4 days later.

 

If you havent had a DPD notification you wont be getting it today. 

I am annoyed but have to be appreciative of the £140 credit sky have added to my bill for all of this! Hoping I get my new phone soon! 

This message was authored by: Timd9

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

What number is best to get through ? 

This message was authored by: GTuto

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Keep looking at the SKY ABOVE. Waiting for some miracle hopefully something wil update us today . 

This message was authored by: MrsR19

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

Seems I'm having the same trouble as everyone else Ordered the 17 Pro Max in orange on 12/09 told expect delivery 19/9. Then 26/9 now 4/10   Not even convinced it will arrive then

Dont think it's worth even ringing Sky to query this as it seems they just tell you anything to fob you off

If I remember when I got my 15 from them they kept moving the dates. Tempted to cancel it 🤷‍♀️

This message was authored by: KatieJoy

iPhone 17 pro max restock

When is the next restock of iPhone 17 pro max's ? 

I've had one on order for 2 weeks and it still says "coming soon" for delivery 

 

Thanks 

This message was authored by: Daniel0210

Re: iPhone 17 pro max restock

Posted by a Superuser, not a Sky employee. Find out more

@KatieJoy wrote:

When is the next restock of iPhone 17 pro max's ? 


@KatieJoy 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

 

As such we have no insight into current stock levels, replenishment or any delivery timescales


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Emmanie

Re: iPhone 17 pro max restock

Ordered an in stock blue iPhone air yesterday to arrive today and now it seems my white original one that I've had no updates on is also now coming today! Surely they could have seen on the system yesterday that it was going to be sent and given me an update. Now I go from not having any phones to potentially two. You couldn't make this up 

This message was authored by: Lindsay_carroll

Re: Apple iPhone 17 range and iPhone Air available for pre-order on Sky Mobile

I ordered the same phone at 2pm on the 12th I called yesterday and was told it would be delivered today? My order status is still in progress and has no delivery date and I've heard nothing from DPD. Not had any update at all no email nothing 

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