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Discussion topic: Apple iPhone 16 range now available for pre-order on Sky Mobile

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This message was authored by Mark8t6 This message was authored by: Mark8t6

Re: iPhone 16 Pro Max Pre-Orders. That time of year again.

Check your junk folder. You should have received 3 emails confirming everything

This message was authored by littlejiim This message was authored by: littlejiim

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

So I pre-ordered on my skymobile account on the 13th Sept, 16 Max Pro, got my confermation emails. I log into my skymobile account it shows no orders and when I try to link my order to my account from the emails it states "Your account has already been linked".

 

Anyone one else having these issues and knows how to resolve them?

 

Thanks in advance.

This message was authored by Georgina95 This message was authored by: Georgina95

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Hi, I have pre ordered the 16 pro and kept my current device, I have cleared the remaining balance on my current device as was near the end anyway so basically just a new order but I didn't get the option to choose the free 100mg, i wanted to take up that offer and keep my current sky number. Is this possible please? 

This message was authored by Mark8t6 This message was authored by: Mark8t6

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Try using the MySky app and see if it shows there

This message was authored by Georgina95 This message was authored by: Georgina95

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

It's not showing me any of the half price deals in the section where you manage sim

This message was authored by Mark8t6 This message was authored by: Mark8t6

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

You would only be able to get that deal if you took out a new sim plan with your new device. Sounds like you have just ordered the device so you will just put the sim you have now in to the new phone

This message was authored by Georgina95 This message was authored by: Georgina95

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Ah so if I order a new sim plan for the deal, is there anyway to transfer my sky number from one sky sim to another sky sim? (I'm out of contract) 

This message was authored by Mark8t6 This message was authored by: Mark8t6

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Give them a call on 150. Sky might just offer to give you that deal if you re-contract with them.

This message was authored by YBJoka This message was authored by: YBJoka

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Hi, I currently have the 14 Pro Max on a Sky36 contract. I can swap my device on Oct 3rd but am wondering if I have anything extra to pay for? I've had a screen protector & a case on my device since I bought it so it'll be great condition when I return it. Could someone in the same situation who can swap let me know about upgrading from 256gb to 1TB device?

This message was authored by vpruwani This message was authored by: vpruwani

Ordered wrong colour of iPhone 16 pro

I ordered a iphone 16 pro mobile with wrong colour selection. Can I change the colour?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ordered wrong colour of iPhone 16 pro

Posted by a Superuser, not a Sky employee. Find out more

@vpruwani 

You will need to call Sky and cancel that order. Ordering an alternative colour will require another credit check.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Cotty2017 This message was authored by: Cotty2017

Order

Hi, I've just pre ordered an iPhone but I can't find the order confirmation however the money has came out of my bank account. I also can't sign the credit agreement.

This message was authored by caesarome This message was authored by: caesarome

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Cotty2017 

Click the button on this page as it should take you to it to sign it:

 

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

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This message was authored by Cotty2017 This message was authored by: Cotty2017

Re: Order

@caesarome  whenever I click it, it just takes me to the homepage again 

This message was authored by caesarome This message was authored by: caesarome

Re: Order

Posted by a Superuser, not a Sky employee. Find out more

@Cotty2017 

Are you signed in with the same account as you used to place this order ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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