16 pro max

[PandJ2020]

---

@Yolandaruiz wrote:

are you still having recent problems with iphone 16 pro max? Or is it solved?

---

As we're other customers here we're not having problems.

What problem are you referring to?  Stock levels?

[Yolandaruiz]

the fact that the order does not arrive,and it looks like ,,coming soon"

[Daniel0210]

@Yolandaruiz 

This has already been asked by yourself and replied to on the main iPhone 16 orders thread earlier this afternoon. 

[Helena95]

@Yolandaruiz 85% or so of the 16 pro max line are on back order. The website states the estimated delivery times, what did it say the estimated delivery time was when you ordered? And what colour/storage?

[Helena95]

@louise1889 have you heard anything yet? How long did it say delivery would take when you ordered? If the time frame has paased and you've heard nothing call sky and chase it up

[louise1889]

It said 3-4 weeks when I ordered not heard anything yet.  It's 3 weeks today.  New orders can expect to receive theirs in a week according to the website.  If I've not got it by this time next week they will be getting a phone call. 

[Yolandaruiz]

Hello!

16 pro max natural titanium,256gb,delivery estimated within 1 week

[Yolandaruiz]

Order by 9pm Monday to Friday or by 3pm Sunday for free next day delivery

this is the estimated date
he still hasn't received anything that will arrive today,still ,,coming soon"

[HAYLZ1982]

When's will my phone be arriving ?

[Daniel0210]

@HAYLZ1982 

We are customers so can't answer that.

After the credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Helena95]

@louise1889 Hopefully that means you'll get yours within the next week then going on that, but if not definitely call them. Some people that were waiting weeks and weeks just after from release magically had updates after they'd called to complain

[Helena95]

@Yolandaruiz you should definitely call Sky and ask for an update. How long has it been since you ordered?

[Maisie110]

I ordered on 28th October. It'll be 3 weeks Monday 😕 

[louise1889]

Update - my order status has now changed to delivery tomorrow - let's see if it arrives!