Apple iPhone 16 range now available for pre-order on Sky Mobile

[GF88]

Everytime i click on sign Credit agreement is redirects back to main sky mobile page

[TimInTheGym]

I've done an order and used 100gb from my piggy bank to bring the price down. The 100gb has left my piggy bank but the order doesn't appear anywhere in my app and I've had no confirmation email. I'm not sure if the order has actually gone through 

[caesarome]

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@GF88 wrote:

Everytime i click on sign Credit agreement is redirects back to main sky mobile page

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@GF88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Cour12679]

The website freezes when I try to order?

[Jacquiwelsh]

Hi, I'm trying to upgrade my iPhone but I want the iPhone 16 promax but it won't give me the option

[caesarome]

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@Cour12679 wrote:

The website freezes when I try to order?

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Try again later or call Sky to get the order placed.

[SKY1992bf]

For anyone who can't find the swap option try starting the order journey from the swap section of the sky mobile website 

[Cour12679]

I'm having the same issue 

[Kazone]

I just pre ordered iphone 16 pro max and I want to cancel it. How can I do that?

[PandJ2020]

Only by calling Sky.

[Kazone]

Any customer care contact number please 

[caesarome]

@Kazone 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

[Wurst1]

I placed an order for a mobile (via swap) and would like to cancel the order. The order is for a 16 Pro so won't be dispatched for a few days so I have time. The last time I had to do this involved calling and being on hold for half an hour. Is there a way to cancel an order without calling e.g. via email or chat?

Thanks

[SKY1992bf]

@Wurst1  No unfortunately you need to call 

[caesarome]

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@Wurst1 wrote:

Is there a way to cancel an order without calling e.g. via email or chat?

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If you haven't signed the credit agreement then it might be auto cancelled but this wouldn't happen straight away.