Back order and delivery states coming soon

[BayTammieLou]

Hey, I ordered the iPhone 16 pro max on Monday 17 to Sepetmwber 2024 and the delivery is still saying coming soon, and on back order.

However, when signing up for the phone and contract I was told I would have it within the 7 days?

is there a reason why I haven't received any updates? And what does back order mean?

Am I guaranteed a phone before Christmas, I currently don't have one as my old phone contracted ended and the phone itself broke!!

many thanks!

[caesarome]

When did you place the order @BayTammieLou as back order means there is not stock for your order at present.

[BayTammieLou]

Hey, I placed the order early hours Monday morning! 

[caesarome]

@BayTammieLou 

Then all you can do is to keep an eye on your account for updates.

[Kaursatti]

I order iPhone 16 pro mix 256 GB white. I placed order on 9 November but am still waiting. I need argently so please confirm me .

[Daniel0210]

@Kaursatti 
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

After the credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into stock levels or the timescales.

[EmilyGreen]

You have been waiting since 17th September????

which version did you buy?

E

[Chloe74]

I've just ordered the iphone 16 pro 128gb desert titanium, it says its in stock and will be next day delivery. Does this mean sky is all caught up now? or is the website incorrect?

[Tanyaj1]

Hi could I order an iPhone 16 please 

[caesarome]

@Tanyaj1 

You can't order it via here as this is a help community, so you need to order it from the Sky website here:

https://www.sky.com/shop/mobile/phones/apple/apple-iphone-16