Mobile pHones

[Daniel0210]

@Sahithyapeddi 

Presumably your address is correct on the order?

[Krishna26]

I ordered 16 pro max on 27th October I still haven't received my order. It's been more than 2 weeks

[Daniel0210]

@Krishna26 
The most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into the timescales and the same as every other year there are delays on a new iPhone. 

[Helena95]

An update!! I ordered a 16 pro max 256gb in white titanium on October 22nd, my app has just updated that it's arriving tomorrow!!🥳 

we'll see if it actually does but it's something!

[Kyaya]

I received a dispatch email for tomorrow; I ordered on the 29th October AM 🙂

[louise1889]

Mine still says "coming soon " and I ordered on 24th October.  Has anyone else ordered the pro max 256gb in desert titanium and actually received it??? 

[iPhone16]

Delivery not completed yet ordered a month (Removed)

Moderator note: Removed inappropriate language

[Yolandaruiz]

I ordered a phone, and it keeps showing me that it will come soon,what happen?

[Daniel0210]

@Yolandaruiz 

I've moved your post into a lengthy thread on iPhone 16 orders where there are many reports of the usual delays after a new launch. 

[Yolandaruiz]

how do I cancel and how long does it take to get my money back?

[SKY1992bf]

@Yolandaruiz  You will need to call Sky directly to cancel 

any upfront payments will be refunded back to payment card within 14,days 

[Daniel0210]

@Yolandaruiz 

To cancel the order you'll need to call Sky. If you order an alternative you'll be credit checked again. Any upfront payment shoukd be reimbursed in about 14 days.

From a Sky Talk landline or another Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Yolandaruiz]

would my phone arrive in 2 weeks?

[SKY1992bf]

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@Yolandaruiz wrote:

would my phone arrive in 2 weeks?

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@Yolandaruiz  As fellow customers we can't answer that 

[Yolandaruiz]

are you still having recent problems with iphone 16 pro max? Or is it solved?