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Discussion topic: Apple iPhone 16 range now available for pre-order on Sky Mobile

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This message was authored by KevNewMedia This message was authored by: KevNewMedia

Apple iPhone 16 range now available for pre-order on Sky Mobile

Posted by a Sky employee

Hi Everyone

 

The Apple range is now available to pre-order for everyone.

 

Some top tips about your order:

  • Please make sure that you sign your credit agreement, otherwise you will lose your place.
  • We'll keep you up to date with your order by SMS, so keep an eye out for them.  The first message will tell you the earliest date to expect delivery, and we'll message you on the day to advise of delivery.

To Swap your current device for the iPhone 16:

  1. Go to your My Sky account and sign in.
  2. Select the device you want to Swap and Start your upgrade.

For more information on Swap, click here. To find more information and for checking any Piggybank savings that you can make, you can visit this link.

 

KevNewMedia_0-1726231279809.png

 

Thanks
Kev
Community Manager
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This message was authored by gjlwishingwell This message was authored by: gjlwishingwell

Apple iPhone 16 launch - Did anyone manage to swap?

Gave up trying to complete a swap upgrade to the 16 Pro, Attempts timed out, pages wouldnt load, white screens (via the MySky app).

Couldnt even get the Swap - Start Upgrade to work via Edge

This message was authored by Wurst1 This message was authored by: Wurst1

Re: Apple iPhone 16 launch - Did anyone manage to swap?

Yes managed to sort my swap out fine and placed order, on track for 20th September at the moment.

Sky Q 2TB + Sky FTTP
This message was authored by Steeeem This message was authored by: Steeeem

iPhone delivery dates

Probably the first of many to ask, but do we know when to expect a delivery date for iPhone 16 Pro Max orders? I haven't had ordered an iPhone at launch in years and never via sky, so any rough info is appreciated! 

This message was authored by Ctapp80 This message was authored by: Ctapp80

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.

 

thanks!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: iPhone delivery dates

Posted by a Superuser, not a Sky employee. Find out more

@Steeeem 

See the second bullet point by @KevNewMedia above. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Steeeem This message was authored by: Steeeem

Re: iPhone delivery dates

I hadn't seen that, cheers!

 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

Posted by a Superuser, not a Sky employee. Find out more

@Ctapp80 wrote:

Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.

 

thanks!


 


Hi @Ctapp80  I would call sky as this sounds like you have placed an order for a new phone rather than a swap. Call them on 150. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Kyrar2002 This message was authored by: Kyrar2002

New iPhone 16 pro max with o2 Sim Card

Hi I’ve just preordered the iPhone 16 pro max and got the free 100mb sim with it however I pay monthly for an o2 SIM card which I want to use I'm my new iPhone 16 pro max. Is this still possible? If so what do I do with the sim that comes with the phone I was thinking of putting it in my iPad that I pay monthly on sky too or it is possible that I don't have to pay monthly for the sky sim at all, I'm just wondering how will sky get in touch with me if I don't use the sky sim.

This message was authored by 63johnw This message was authored by: 63johnw

Re: New iPhone 16 pro max with o2 Sim Card

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kyrar2002  no you don't have to use it, you can use your O2 sim. You can activate it and use in an iPad and top up from your piggybank if you have data there, be aware they will charge for it in 12 months (you can cancel then if you want). Don't activate it if you don't want to use it. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Person354 This message was authored by: Person354

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

@Ctapp80 I was wondering this myself. got a 15 pro max and I can swap but when I go to put the order in it didn't mention anything regarding my 15 pro max that I'd be swapping. I've held off on ordering for now hoping it's just a website issue not showing the swap!

This message was authored by Ctapp80 This message was authored by: Ctapp80

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

@Person354 @I just spoke to them on the phone and it had gone through as a new order. Strange as I followed the usual steps for a swap??

 

They were able to convert it to a swap over the phone though so all sorted now!

 

Thanks @63johnw 

This message was authored by Person354 This message was authored by: Person354

Re: Apple iPhone 16 range now available for pre-order on Sky Mobile

@Ctapp80 Yeah likewise followed the usual steps. At least you've got it sorted!

 

Might hold off until it is fixed online and shows as a swap on the website, not a new order! 😂

This message was authored by MrsR19 This message was authored by: MrsR19

How do I cancel the mobile upgrade I’ve decided I don’t want to upgrade now

I have just done an upgrade to the new I phone 16. I've decide. I want to cancel.  can't find out how to do it 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: How do I cancel the mobile upgrade I’ve decided I don’t want to upgrade now

Posted by a Superuser, not a Sky employee. Find out more

@MrsR19 

You need to call Sky to cancel the order.,


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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