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22 Nov 2024 01:54 PM
Hey, I ordered the iPhone 16 pro max on Monday 17 to Sepetmwber 2024 and the delivery is still saying coming soon, and on back order.
However, when signing up for the phone and contract I was told I would have it within the 7 days?
is there a reason why I haven't received any updates? And what does back order mean?
Am I guaranteed a phone before Christmas, I currently don't have one as my old phone contracted ended and the phone itself broke!!
many thanks!
22 Nov 2024 01:55 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen did you place the order @BayTammieLou as back order means there is not stock for your order at present.
22 Nov 2024 03:37 PM
Hey, I placed the order early hours Monday morning!
22 Nov 2024 04:02 PM
Posted by a Superuser, not a Sky employee. Find out moreThen all you can do is to keep an eye on your account for updates.
25 Nov 2024 02:32 AM
25 Nov 2024 04:07 AM
Posted by a Superuser, not a Sky employee. Find out more@Kaursatti
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.
After the credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. We have no insight into stock levels or the timescales.
27 Nov 2024 09:35 PM
You have been waiting since 17th September????
which version did you buy?
E
29 Nov 2024 08:37 PM
I've just ordered the iphone 16 pro 128gb desert titanium, it says its in stock and will be next day delivery. Does this mean sky is all caught up now? or is the website incorrect?
08 Dec 2024 09:56 PM
Hi could I order an iPhone 16 please
08 Dec 2024 10:07 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can't order it via here as this is a help community, so you need to order it from the Sky website here:
https://www.sky.com/shop/mobile/phones/apple/apple-iphone-16
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