13 Sep 2024 01:49 PM - last edited: 16 Sep 2024 02:20 PM
Posted by a Sky employeeHi Everyone
The Apple range is now available to pre-order for everyone.
Some top tips about your order:
To Swap your current device for the iPhone 16:
For more information on Swap, click here. To find more information and for checking any Piggybank savings that you can make, you can visit this link.
13 Sep 2024 01:29 PM
Gave up trying to complete a swap upgrade to the 16 Pro, Attempts timed out, pages wouldnt load, white screens (via the MySky app).
Couldnt even get the Swap - Start Upgrade to work via Edge
13 Sep 2024 01:33 PM
Yes managed to sort my swap out fine and placed order, on track for 20th September at the moment.
13 Sep 2024 01:45 PM
Probably the first of many to ask, but do we know when to expect a delivery date for iPhone 16 Pro Max orders? I haven't had ordered an iPhone at launch in years and never via sky, so any rough info is appreciated!
13 Sep 2024 02:08 PM
Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.
thanks!
13 Sep 2024 02:10 PM
Posted by a Superuser, not a Sky employee. Find out moreSee the second bullet point by @KevNewMedia above.
13 Sep 2024 02:13 PM
I hadn't seen that, cheers!
13 Sep 2024 02:13 PM
Posted by a Superuser, not a Sky employee. Find out more
@Ctapp80 wrote:Hey, I've preordered a iPhone 16 pro max. This time around it didn't ask me any questions about my old handset for Sky swap and I can't see anything about it in my confirmation emails. I just want some reassurance that I will be able to send my old device back and also whether there is any outstanding payments on the phone.
thanks!
Hi @Ctapp80 I would call sky as this sounds like you have placed an order for a new phone rather than a swap. Call them on 150.
13 Sep 2024 02:18 PM
Hi I’ve just preordered the iPhone 16 pro max and got the free 100mb sim with it however I pay monthly for an o2 SIM card which I want to use I'm my new iPhone 16 pro max. Is this still possible? If so what do I do with the sim that comes with the phone I was thinking of putting it in my iPad that I pay monthly on sky too or it is possible that I don't have to pay monthly for the sky sim at all, I'm just wondering how will sky get in touch with me if I don't use the sky sim.
13 Sep 2024 02:25 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kyrar2002 no you don't have to use it, you can use your O2 sim. You can activate it and use in an iPad and top up from your piggybank if you have data there, be aware they will charge for it in 12 months (you can cancel then if you want). Don't activate it if you don't want to use it.
13 Sep 2024 02:27 PM
@Ctapp80 I was wondering this myself. got a 15 pro max and I can swap but when I go to put the order in it didn't mention anything regarding my 15 pro max that I'd be swapping. I've held off on ordering for now hoping it's just a website issue not showing the swap!
13 Sep 2024 02:36 PM
@Person354 @I just spoke to them on the phone and it had gone through as a new order. Strange as I followed the usual steps for a swap??
They were able to convert it to a swap over the phone though so all sorted now!
Thanks @63johnw
13 Sep 2024 02:38 PM - last edited: 13 Sep 2024 02:38 PM
@Ctapp80 Yeah likewise followed the usual steps. At least you've got it sorted!
Might hold off until it is fixed online and shows as a swap on the website, not a new order! 😂
13 Sep 2024 02:40 PM
I have just done an upgrade to the new I phone 16. I've decide. I want to cancel. can't find out how to do it
13 Sep 2024 02:43 PM
Posted by a Superuser, not a Sky employee. Find out moreYou need to call Sky to cancel the order.,
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