App says mobile account suspended but payments are up to date

[Zoeyt88]

Hi i wondered if someone could help please, I have logged on to my sky app and it says mobile account restricted please make a payment to reinstate but all my bills are up to date, very confused 

Thanks 

[caesarome]

@Zoeyt88 

You will have to call Sky on 150 about this and when you do say nothing when asked any questions by the bot and remain on the line.

[BeeChap]

Hi, I've had the same problem where my account is up to date but it's been suspended. Can anyone help?

[caesarome]

As per above @BeeChap as we are customers here you will have to call Sky about this.