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Discussion topic: After returning from Turkey my phone won't Register on a Network in the UK

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This message was authored by sTUBABY This message was authored by: sTUBABY

After returning from Turkey my phone won't Register on a Network in the UK

Phone type Samsung A14.

Worked fine before going to Turkey.

Stayed in a hotel with only intermittent signal. The phone did report it detected it was in Turkey twice but I didn't use the network

Sky's robotic help no good (Reset Network Settings as suggested, cleaned sim pins as suggested.)

Nada since I arrived back in the UK this am. Reports 'Not registered on Network'.

 

Humas assistants went home at 5pm.


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: After returning from Turkey my phone won't Register on a Network in the UK

Posted by a Superuser, not a Sky employee. Find out more

@sTUBABY 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: After returning from Turkey my phone won't Register on a Network in the UK

Posted by a Superuser, not a Sky employee. Find out more

@sTUBABY 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
sTUBABY
Topic Author
This message was authored by sTUBABY This message was authored by: sTUBABY

Re: After returning from Turkey my phone won't Register on a Network in the UK

Thanks for the reply.

On Android, I found something called  Sky Menu and set this to Roaming.

Now all is well.

Thanks Stuart

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