This discussion topic has been answered Discussion topic: After returning from Turkey my phone won't Register on a Network in the UK
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Message posted on 21 Nov 2024 06:01 PM
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Phone type Samsung A14.
Worked fine before going to Turkey.
Stayed in a hotel with only intermittent signal. The phone did report it detected it was in Turkey twice but I didn't use the network
Sky's robotic help no good (Reset Network Settings as suggested, cleaned sim pins as suggested.)
Nada since I arrived back in the UK this am. Reports 'Not registered on Network'.
Humas assistants went home at 5pm.
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Message posted on 21 Nov 2024 06:09 PM
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If you've very recently returned from abroad try this
Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.
Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 21 Nov 2024 06:09 PM
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If you've very recently returned from abroad try this
Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.
Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 21 Nov 2024 07:18 PM
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Re: After returning from Turkey my phone won't Register on a Network in the UK
Thanks for the reply.
On Android, I found something called Sky Menu and set this to Roaming.
Now all is well.
Thanks Stuart
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