Adress

[16204Eleanor]

Need to change delivery  address   Cannot use phone call 

[Daniel0210]

@16204Eleanor 

Sky's policy means the device has to be delivered to the account address I'm afraid.,

[caesarome]

If you have placed an order then the delivery address can not be changed as you needed to do this before you placed the order. So if it gets sent back to Sky you can then change the address so it is re delivered to the correct location.

[16204Eleanor]

I haven't ordered anything but I want to over a laptop but the delivery adress defaults to old adress with no way to change it without phone call 

[caesarome]

@16204Eleanor 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to 16204Eleanor.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can do for you in the future, please do not hesitate to reach out. Thanks.