Add Sky mobile account to SkyID

[James560]

 

I started a phone contract in October 2021. Previously I had a contract with sky that I paid by direct debit. This automatically showed on my sky account. My newer contract (Oct 21) is paid by card, therefore does not show automatically. I never had an issue with it not being on the account until today, as my billing has been changed from automatic to invoice. I now need access my sky mobile account for this phone in order to view and pay the invoices. When I attempted to connect it to my account, it says I should click the link in the original email when I first got the device. Upon looking in the email, I can see the text where the link should be, but there isn't a link actually there. I assume that this link has timed out due to the length of time I have taken to connect the accounts.

In order to pay my bill, I need to find another way to connect my sky mobile account to my SkyID.

[caesarome]

@James560 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15 · Accepted solution]

Hi there, thank your for escalating this. We have sent an invite to James560.

[Greenfingers001]

Sky community messaging

Spoke with @James560 and resolved issue

Thanks again for the escalation have a great evening 🙂