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Discussion topic: Actually i did order yesterday night and on that time amount was showing only 51 pound but i chatged

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This message was authored by: Pasha2

Actually i did order yesterday night and on that time amount was showing only 51 pound but i chatged

I did order yesterday night i am wondering to cancel it and make redund of the amount in my account please. The reason is you guys said 51 pound on that time and charged me 138 first time so i am not happy and i don't wanna go with you please cojld u cancel my contract and refund my money back with next 2 days please

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This message was authored by: Daniel0210

Re: Actually i did order yesterday night and on that time amount was showing only 51 pound but i cha

Posted by a Superuser, not a Sky employee. Find out more

@Pasha2 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

 

You will have to call Sky to cancel your order. I doubt any money already paid will be reimbursed that quickly. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Pasha2

Re: Actually i did order yesterday night and on that time amount was showing only 51 pound but i cha

How to contact with you guys i can't get the right number. 

This message was authored by: Daniel0210

Re: Actually i did order yesterday night and on that time amount was showing only 51 pound but i cha

Posted by a Superuser, not a Sky employee. Find out more

@Pasha2 

Not "you guys" as we are customers. 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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