11 Jun 2024 08:45 AM
I've ordered a new phone with a basic sim contract just while my previous contract runs out on another network. I've placed a different sim in the phone from another provider. Will i still be charged if i don't activate the sim but keep the phone? I expected so but nothing has come out of my account yet? Thanks
11 Jun 2024 09:35 AM
Posted by a Superuser, not a Sky employee. Find out moreThe sim will be cancelled if not activated within 30 days so you should not be charged for it.
11 Jun 2024 09:37 AM
I still have the phone that they sent me so surely i'll still be billed for that?
11 Jun 2024 09:43 AM
Posted by a Superuser, not a Sky employee. Find out moreYou will be billed for the phone but not the sim/data plan if the sim is not activated.
11 Jun 2024 09:48 AM
Will it still be the monthly amount even without the sim plan?
11 Jun 2024 09:49 AM
Posted by a Superuser, not a Sky employee. Find out moreIt will be whatever the cost is for the phone was when you ordered it, check your credit agreement if you are unsure what you will be paying.
11 Jun 2024 09:54 AM
I can't manage to get through to customer service, do you have a number for them? Sorry for all the questions 😂
11 Jun 2024 09:58 AM
Posted by a Superuser, not a Sky employee. Find out more150 is the free number to use from a Sky Mobile that has a Sky sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
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