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Discussion topic: Account restriction

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This message was authored by: Leannemull

Message posted on ‎26 Sep 2024 10:59 AM

Account restriction

Everytime I try to start an upgrade on my phone on MYSKY app it tells me my account is restricted, my payments are all up to date. When I reinstate my account it does nothing. This has been like this for a month and unsure how to fix it. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Sep 2024 11:50 AM

Re: Account restriction

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@Leannemull 

Can you view your bill or do you see the same restricted message ?

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This message was authored by: Leannemull

Message posted on ‎26 Sep 2024 11:52 AM

Re: Account restriction

Hi, I can view my bill, so not sure what is happening 

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This message was authored by: caesarome

Message posted on ‎26 Sep 2024 11:57 AM

Re: Account restriction

Posted by a Superuser, not a Sky employee. Find out more

I would call Sky on 150 and let them know about this restricted issue and ask them to place this upgrade order for you.

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