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Discussion topic: Account restricted

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This message was authored by NathanHobson This message was authored by: NathanHobson

Account restricted

I've been trying to look at upgrading my phone but evertime I do it says my services are restricted so I go to reinstate it and it takes me to my bill which is paid fully my next payment is on the 1st April and I can't find anything to sort it 

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This message was authored by caesarome This message was authored by: caesarome

Re: Account restricted

Posted by a Superuser, not a Sky employee. Find out more

To confirm you are up to date with your bills and your actual mobile/sim isn't currently restricted as it is working as normal ?

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NathanHobson
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This message was authored by NathanHobson This message was authored by: NathanHobson

Re: Account restricted


@caesarome wrote:

To confirm you are up to date with your bills and your actual mobile/sim isn't currently restricted as it is working as normal ?


Yes everything is working normally I just can't get on the upgrade page and some other pages

This message was authored by caesarome This message was authored by: caesarome

Re: Account restricted

Posted by a Superuser, not a Sky employee. Find out more

@NathanHobson 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Account restricted

Posted by a Sky employee

Thanks for escalating this. We’ve sent @NathanHobson an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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