Accidentally paid my bill twice

[subject_a]

When looking at my bill, I saw that this month was classified as overdue (13 October), so I wanted to make a manual payment as I usually have payment done around this time. However, I was later charged with the same amount and the payment I made before was classed as credit for next month's bill. I'm not sure if I'll be able to process a refund for the second payment as I now don't have enough money for the end of the month. I tried using the Sky messaging service but now I'm being faced with an error message every time I try 😞

Would I be able to get a refund for the second payment or should I just leave it as credit for next month's bill?

[63johnw]

Hi @subject_a to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Daniel0210]

@subject_a 

Your post has been escalated to Sky so wait for contact from them via a red/blue chat bubble at the bottom of this page.

If you have a continuous payment method set up you should never need to make a manual payment. I would recommend not making manual payments unless requested to by Sky.

[Greenfingers001]

Thanks for escalating this. We’ve sent @subject_a  an invite to chat.