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Discussion topic: Accessing my Mobile phone contract

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Avatar for tisburygreen67
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This message was authored by: tisburygreen67

Message posted on ‎20 Sep 2025 06:35 PM

Accessing my Mobile phone contract

Hello, I am upgrading my phone from iPhone 13 to iPhone 16. A part of the ordering process is to sign a contract by a certain date. Through the 'My Sky' app it's not letting me as it says my account is suspended (although I have just paid in advance the first bill). In addition when I spoke to a Sky Advisor and through the security process he could not send me an authentification code to my iPhone 13  even though I gave him my IMEI code. How frustrating on both counts. Advice on how to progress would be welcome. I have raised all this today as a complaint. I hold my breath.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎20 Sep 2025 07:32 PM

Re: Accessing my Mobile phone contract

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@tisburygreen67 

Does it say your account is restricted or suspended and did you speak to them about this and why this has happened, was your services restricted due to a bill not being paid for example ?

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