Access restricted on my sky

[Owen211]

I'm trying to accesss my sky app to see my bill and how long is left on my contract but whenever I try go onto my bills and payments it shows a warning sign and says access restricted. Does anyone know how to fix this or get a contact number for sky so I can talk to them directly? 

Thank you, Owen 

[caesarome]

@Owen211 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Owen211 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @Owen211 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks