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Discussion topic: Acc showing as guest when it’s my acc

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This message was authored by Jlc71 This message was authored by: Jlc71

Acc showing as guest when it’s my acc

I have a mobile but when I go into my acc using my email address it says I'm a guest. I think I'm a guest on household acc so maybe same email address. I need to pay a bill

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This message was authored by caesarome This message was authored by: caesarome

Re: Acc showing as guest when it’s my acc

Posted by a Superuser, not a Sky employee. Find out more

@Jlc71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Acc showing as guest when it’s my acc

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Jlc71 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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