About my swap and bill

[evansleocosta]

Hello, recently i swapped my Iphone 14pro max with Iphone 15pro max, in agreement it shows I need to pay 738 for my old device in next month, but I am unable to pay that money at a time, I need installment about 24months, otherwise I can't pay, if you don’t agree, you can give back my old device to me, i will pay for my old device as it was going. Thanks

[63johnw]

Hi @evansleocosta  any extra payments must be paid in one go and can't be spread over 24 months. You aren't talking to sky CS here so you will need to call sky on 150 to discuss your options and see if it's possible to return the phone and get your old one back.