About my order i phone

[Osmanawad]

Dear sir 

I do order iphone 17 promx yesterday 

Then i get email said it's cancelled regarding the credit..i do contact them and send screen shot of my score 1066 from 1250 = very good 

They will send soon the full report .

Please could you update me

Regards

osman Awad 

[caesarome]

@Osmanawad 

We are just Sky customers here so you are not talking to Sky support via here.

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

[63johnw]

Hi @Osmanawad  your credit score isn't the only factor sky use, they do affordability checks, address searches etc. if you have failed the checks there isn't anything anyone here can do to help. Repeated attempts to get the credit will make it worse.