About credit scores

[Saima21]

I would like to know about my credit score!! Why can't I purchase now iPhone 15. Please help me out with this 

[Daniel0210]

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@Saima21 wrote:

I would like to know about my credit score!! Why can't I purchase now iPhone 15. Please help me out with this 

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@Saima21 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

[caesarome]

@Saima21 

As customers here we haven't a clue why you have failed a credit check, for this reason this is something you need to look into yourself so if you do sign up to site that gives you a free trial to access your credit record just remember to cancel but the trial ends.