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Discussion topic: A phone I’ve not received still paying bill

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Avatar for Cath21ford
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This message was authored by: Cath21ford

Message posted on ‎15 Dec 2025 09:51 AM

A phone I’ve not received still paying bill

Order a new phone got delivered to wrong address still being investigated after nearly 4 months & my bill still shows I'm paying for it in December payment 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎15 Dec 2025 10:01 AM

Re: A phone I’ve not received still paying bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cath21ford  you could try an official complaint as four months is a long time for the investigation. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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