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Discussion topic: 5g not working and signal drops out so much

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This message was authored by: Meg1998

Message posted on ‎31 Aug 2025 12:07 PM

5g not working and signal drops out so much

Hiya 

I have recently been having problems with my 5g says I have it but just doesn't load anything and my phone calls just keep dropping out and people can't here me when I wasn't like this when I first got it so why is it now?!

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎31 Aug 2025 12:09 PM

Re: 5g not working and signal drops out so much

Posted by a Superuser, not a Sky employee. Find out more

@Meg1998 

Does 4G work ?

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This message was authored by: Meg1998

Message posted on ‎31 Aug 2025 12:10 PM

Re: 5g not working and signal drops out so much

No just keeps loading 

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This message was authored by: caesarome

Message posted on ‎31 Aug 2025 12:13 PM

Re: 5g not working and signal drops out so much

Posted by a Superuser, not a Sky employee. Find out more

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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