Discussion topic: 31 day cooling period
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Message posted on 22 Sep 2025 11:34 AM
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31 day cooling period
I have requested a pre paid package to return my phone as it isn't for me. Since it's a separate contract which gets refunded, can I order my new phone through sky before my current phone has been returned - since my SIM contract is separate?
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Message posted on 22 Sep 2025 11:39 AM
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Re: 31 day cooling period
@James12342-- wrote:
I have requested a pre paid package to return my phone as it isn't for me. Since it's a separate contract which gets refunded, can I order my new phone through sky before my current phone has been returned - since my SIM contract is separate?
Yes you can, be aware you'll undergo another credit check.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 22 Sep 2025 11:43 AM
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Re: 31 day cooling period
Thank you for the reply, can I use the upgrade button on my Sky account or do I need to do it separately?
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