£200 Google Pixel 9 Pro XL not received

[conoronoc]

 

Hi I saw this when I bought my Pixel 9 Pro XL, and I haven't received it. How do I get it put onto my bill?

[caesarome]

Did you swap another mobile for this Pixel 9 Pro XL or did you order it as a new customer ?

[PandJ2020]

...if qualifying, how long ago was this?

[conoronoc]

Are you only eligible if you swap phones? I kept my old phone and sold it privately.

[PandJ2020]

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@conoronoc wrote:

Are you only eligible if you swap phones? 

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Correct.

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@conoronoc wrote:

I kept my old phone and sold it privately.

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Then you're not eligible.

[conoronoc]

Ok cool thanks for letting me know l appreciate your help.

[Floki7]

Hi , I swapped my phone and still not recived the 200, I rang sky but they haven't got a clue 

[conoronoc]

Surprise surprise

[PandJ2020]

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@Floki7 wrote:

Hi , I swapped my phone and still not recived the 200, I rang sky but they haven't got a clue 

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How long ago?  (The cooling off period has to pass)

[Floki7]

Yes I'm still in my cooling off period, wonder if it's that.   Is it automatic or do I have to apply?

[PandJ2020]

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@Floki7 wrote:

Yes I'm still in my cooling off period, wonder if it's that.   Is it automatic or do I have to apply?

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It should be credited once your cooling off period expires.

[Floki7]

I rang sky before and they gave me a link to apply for the 200 but you have to trade in your old phone but I've already done that with sky. Circles they are just sending me in circles 

[JamieB1903]

Hello I'm in the same boat currently, did you ever get your £200? 

[missym1401]

Currently in this loop with Sky. I done Swap24 for the Pro XL and I'm past the cooling off period. On the phone with them now.