2 of my devices aren't visible on my account!

[Hannahbanana28]

Went to check for upgrades or payments left and an iPad and phone I pay for device only on my account havnt linked? Can't get hold of sky to fix and getting really frustrated!

[caesarome]

@Hannahbanana28 

If you mobile account hasn't been linked then try this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Hannahbanana28]

My account has been linked for years as I've been a customer with various plans and devices for years. 

[caesarome · Accepted solution]

@Hannahbanana28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Hannahbanana28]

Thank you

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.