£1 charge for free sim

[tobykaylee1]

I got a free sim for being a VIP member a year ago and bought a new phone and put the free sim in the old phone that I got for back up, but now from next month I am being charged £1 for the free sim though I was told it was free for life, anyone else had this charge.

[PandJ2020]

Everyone is seeing the increase.

Have you for anything that says 'free for life' in writing etc.?

[tobykaylee1]

not in writung but told a few times when having a query about confusinng emails

[b4u2]

I am currently facing the exact same issue but have email and calls to prove it.

How can sky all of a sudden start charging after telling customers free for life?

[PandJ2020]

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@b4u2 wrote:

I am currently facing the exact same issue but have email and calls to prove it.

How can sky all of a sudden start charging after telling customers free for life?

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Can you confirm the wording on the email?

[b4u2]

@PandJ2020 

I sent you a Private Message.

[tobykaylee1]

I rang them last night and they say it is for the 10mb of data, you would have thought for a £1 they should give you more than 10mb

[Matthew9517]

Make sure you complain and take it higher. Free for life is just that, not for less than two years. 

[b4u2]

I wanted to ask your opinion if I have enough evidence to win the case with cisas? 

What do you think? If you want to see the emails and communication please PM me.

[b4u2]

Update as of Friday 20 January 2023

I have reached a settlement and case has been closed.

[63johnw]

Are you not prepared to say what the settlement is @b4u2  ?

[b4u2]

I prefer not and that should be respected. Thanks for asking though.

[TeeI]

Hi b4u2,

I'm in the same boat. Would you so kind to show me the email that confirms free for life sim?

[kevin88]

I had the same deal I was told throughout it was for one year. still have it after the year is up.  use it in a 5G hub as a backup and just roll in data if needed.  

[Bigfoot123]

I have the same problem being charged £1 for a SIM card that is meant to be Free for Life (as long as I kept a Sky TV package, which I have).  Sky only keep recordings of phone calls for 1 year, so I don't have a recording of the conversation.  However, I was recently told by a Sky sales rep that initially they termed this deal as Free for Life, so many users will be effected.  I've raised a case with OFCOM today.  Has anyopne had success using the Financial Ombuds Service or Centre for Effective Dispute Resolution CIFAS) ?